Refund & Returns Policy

Last updated: 9 August 2026

Returns

To be eligible for a return under our 30-day returns policy, your full- price item must be unworn, unused and in its original condition, with any original tags and packaging.

To request a return, please contact us at hello@fplryan.com within the returns period.

Once your return request has been received and approved, we'll provide you with the appropriate return instructions and return address.

Returns should not be sent to us without first contacting us. 

Change-of-Mind Cancellations

If you are a UK consumer purchasing online, you generally have a statutory right to cancel an eligible order within 14 days of receiving the goods. 

For change-of-mind returns, you are responsible for the cost of returning the item unless we tell you otherwise.

You should take reasonable care of goods while they are in your possession. Where permitted by law, we may make a deduction from your refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics and functioning.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is faulty or damaged, or you have received the wrong item, please contact us as soon as possible at: hello@fplryan.com so that we can assess the issue and put it right.

Where an item is faulty, damaged, misdescribed or supplied incorrectly, we will provide appropriate return instructions and cover reasonable return costs where required.

Your statutory rights are not affected.

Sale Items and Gift Cards

Sale items are excluded from our voluntary 30-day returns policy. 

Gift cards are non-refundable, except where required by law.

Personalised and Custom Items

Personalised, customised or made-to-order products may not be eligible for change-of-mind returns where an applicable legal exception applies.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size or product, please return your original eligible item in accordance with this policy and place a new order for your preferred item.

This helps us process returns efficiently and avoids delays where replacement stock is limited.

European Economic Area Cancellation Rights

If your order is shipped to a consumer in the European Economic Area (EEA), you have the right to cancel an eligible distance purchase within 14 days of receiving the last item in your order, without giving a reason, subject to applicable consumer law and any relevant exceptions.

To exercise your right to cancel, you must notify us within the 14-day cancellation period. You can submit a return or cancellation request through your FPL Ryan customer account at account.fplryan.com.

Once you have notified us of your cancellation, you have a further 14 days to return the item(s) to us. Unless the item is faulty, damaged, incorrect or we have agreed otherwise, you are responsible for the cost of return postage.

Eligible refunds will include the price paid for the returned item(s) and the cost of our standard outbound delivery service. If you selected a more expensive or premium delivery option, the additional delivery cost is not refundable.

We will issue your refund within 14 days of receiving the returned item(s), or earlier where required by applicable law, using your original payment method.

Certain goods may be excluded from the right of withdrawal where permitted by law, including goods made to your specifications or clearly personalised.

Refunds

Once we receive and inspect your return, we'll let you know whether your return has been accepted and your refund is being processed.

Approved refunds will be made to your original payment method.

Please allow time for your bank, card issuer or payment provider to process the refund after it has been issued.

Return Shipping

Unless an item is faulty, damaged, incorrect or we have agreed otherwise, customers are responsible for the cost of returning items.

We recommend using a tracked postage service when returning an item, as the parcel remains your responsibility until it reaches us.

Contact Us

For any questions regarding returns or refunds, please contact:

FPL Ryan
Email: hello@fplryan.com

Once your return has been authorised, we will provide the appropriate return address and return instructions.