Shipping policy
Shipping Policy
Last updated: 16 August 2026
Order Processing
Thank you for shopping with FPL Ryan.
Every order is carefully packed by hand and dispatched from the UK using a tracked delivery service.
Orders placed before 1pm Monday–Friday are usually processed the same working day. Orders placed after 1pm, or on weekends and bank holidays, will be processed the next working day. Delivery estimates apply from dispatch.
During product launches, promotional periods or other particularly busy periods, processing may take a little longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
UK Delivery
We currently ship orders within the United Kingdom using tracked delivery services.
Available delivery options and the applicable shipping charge will be displayed at checkout before you complete your purchase.
Free standard delivery is available on eligible UK orders of £90 or more.
Once your order has been dispatched, you will receive confirmation and tracking information.
Delivery times shown at checkout are estimates and apply after your order has been dispatched.
Free standard delivery is available on eligible UK orders of £90 or more.
Once your order has been dispatched, you will receive confirmation and tracking information where applicable.
Delivery times shown at checkout are estimates and apply after your order has been dispatched.
Delivery Addresses
Please check that your delivery address is complete and correct before placing your order.
If you notice an error after ordering, contact us as soon as possible at hello@fplryan.com. We will try to help where we can, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please check your tracking information first.
If you still need assistance, contact us at hello@fplryan.com with your order number and we will investigate the delivery with the carrier where appropriate.
Damaged Parcels or Incorrect Orders
If your order arrives damaged, or you receive an incorrect item, please contact us as soon as possible at hello@fplryan.com.
Please include your order number and, where possible, photographs showing the issue so that we can investigate and resolve it for you.
International Shipping
International orders may be subject to local customs duties, import taxes or handling fees when they arrive in the destination country. These charges are not included in our product or delivery prices and, where applicable, are the responsibility of the recipient.
All international orders are sent using a tracked service. Delivery times are estimates and may be affected by customs processing.
Returns
Shipping and delivery returns are subject to our Refund & Returns Policy.
Please do not send an item back without first contacting us. Once a return has been authorised, we will provide the appropriate return instructions and return address.
Contact Us
If you have any questions about shipping or delivery, please contact:
FPL Ryan
Email: hello@fplryan.com